It now provides 69 streams (channels) of music and 65 streams of sports, news, and entertainment to its subscribers. Headquartered in New York City, with smaller studios in Los Angeles and Memphis, Sirius was officially launched on July 1, 2002. If you have any questions, please feel free to let us know, we’re always here to help.Sirius Satellite Radio was a satellite radio ( SDARS) and online radio service operating in North America, owned by Sirius XM Holdings. When calling, you can help us by also having a Mac or Windows computer available so we have the option to perform any hands-on troubleshooting and testing as needed. If the above advice on this thread was followed and it doesn’t help, please submit a diagnostic report from the affected controller and reply with the confirmation number so we can review your system and see if there is anything that could be preventing this playback.Īlternatively, you may reach out to Sonos Support so they can take a closer look at this and discuss with you the result of the diagnostic in real-time. I suggest our phone support for they have more resources available on their system for advanced troubleshooting, and the t ools our agents can use would be very useful in this case, t here can be an advantage if they need to remote into the controller to see what's going on. Typically, a 'browse failure' occurs on the controller side and takes place before the Sonos player has received playback commands. I appreciate your effort in doing the suggested steps above, I’d be glad to assist you further. When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution. Third, if neither of the above works for your system, I would recommend that you submit a system diagnostic within 10 minutes of trying to play/connect to a SiriusXM station, and either post the number here, since they have reps working on weekends in the forums, or call Sonos Support on Monday to discuss it. I’ve seen this work for some users, and not for others, so again it’s not the silver bullet answer. Second, I’d try completely removing SiriusXM from your Sonos, then reboot the controller, and add it back in. This is kind of a catch-all answer, and can resolve multiple issues, but is always possible not to resolve your issue. Once the router comes back up, plug back in your Sonos devices. unplug all your Sonos devices from power, then reboot your router. In your case, I’d try several things.įirst would be a refresh of your network. Unfortunately, similar symptoms do not necessarily indicate similar causes. Its the weekend, I’m somewhat unsurprised that no one at Sonos answers the phone right now, they’re fairly clear on the website that the phones are open Monday through Friday.

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